Privacy Policy

At Window Medic our priority is to enable our customers to have complete confidence in the way we store and deal with any personal data we hold on you. Protecting your privacy is of the utmost importance to us as a company.

Types of data we collect

We hold only the following details for customers:- Name, Address, Contact Telephone Number, e mail address and card payment receipts (Merchant Copies) for card terminal payments. We do not hold customer card details on any contracts, invoices etc.

Personal Data

For ongoing warranty and guarantee purposes it is essential that we hold the above details for up to 10 years. Customer addresses and e-mail addresses are only used for contacting customers regarding details and arrangements for repairs, installations and purchases along with providing the customer with invoices and receipts.

Payment Data

When any service or product is purchased by you as a customer all cheques and card payment slip merchant copies are locked in a till and transferred to a safe at the end of the day. Access to this safe is restricted to key staff only.

Third Parties

We do not share customer data with any third parties and we do not use this data ourselves for any sales or marketing drives either by post, phone or email.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold.
Please contact our Data Protection Officer if you wish to do any of the above  – Julie Hamilton, 01248 712321.

Changes to this Privacy Policy

Our Privacy Statement will be subject to regular review and updated where necessary. In the event of amendments being made we will produce and display the revised version on our website with an updates revision date.